CrecenTech
Career Leadership
Program

Are you a trailblazer in the world of Freelance Business Development? Do you have the knack for turning proposals into partnerships? If you're passionate about securing opportunities in the digital landscape, we invite you to join our team as a Freelance Bidder. 

Major Job Responsibilities of a Business Development Executive (Freelance Bidder) 

• Creating and maintaining a compelling and professional freelancer profile on Upwork. 
• Showcasing skills, experience, and accomplishments to attract potential clients. 
• Actively searching for and identifying potential clients and projects on the Upwork platform. 
• Crafting personalized proposals and bids for relevant job postings. 
• Writing persuasive proposals that highlight expertise, understanding of client needs, and proposed solutions. 
• Clearly outline deliverables, timelines, and pricing structures. 
• Actively bidding on projects that align with skills and interests. 
• Negotiating terms, scope, and pricing with clients to secure project contracts. 
• Establishing effective and clear communication with clients through Upwork's messaging system. 
• Responding promptly to client inquiries and providing additional information as needed. 
• Ensuring high-quality delivery of projects to meet or exceed client expectations. 
• Seeking feedback and making necessary revisions to deliver outstanding results. 
• Nurturing relationships with clients for potential long-term collaborations. 
• Identifying upselling opportunities for additional services or extended projects. 
• Staying updated on industry trends, best practices, and emerging technologies. 
• Investing in ongoing professional development to enhance skills and expertise. 
• Utilizing Upwork's reporting and analytics tools to track performance metrics. 
• Analyzing data to optimize strategies, client targeting, and bidding approaches.

Qualification: 

• 2-3 Years of IT Sales Experience / B2B Industry Experience. 
• Must have Bachelor’s in Business & IT / BSCS  
• Must have Knowledge about CRMS / Freelance Platforms (Upwork – Freelancer.com- People per Hour) / Campaign Tools  

If you're ready to unleash your potential, shape your success, and thrive in the exciting realm of Business Development, we invite you to apply for the position of Business Development Executive(Freelance Bidder). Join us in creating a future where your business development journey knows no bounds. 

Apply now and be the architect of your freelance success!/

Job Location: Pace MT, Link Road, Model Town, Lahore 

Job Timings: 7 PM - 4 AM, 9 PM - 6 AM 

We are looking for an experienced Quality Assurance Analyst (QA) for our BPO office serving US clients. An ideal candidate must have excellent call center inbound/outbound experience, and exceptional writing, and listening skills. The QA will monitor outbound calls, email responses to the clients, content accuracy, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing operations quality processes and procedures as well as making recommendations for enhancements to training materials as needed to enhance the overall client's and customer’s experience. 

Required Key Skills: 

• Carries out the review and build KPI report of every inbound/outbound communication (e.g. calls, emails or chat), final deliverables, and business processes shared with the clients. 
• Responsible for the end-to-end quality assurance for every inbound/outbound communication happening in the office. 
• Assist with the preparation and execution of weekly call review and calibration sessions with operations staff. 
• Provide reports on the agent's dialing times and key performance indicators. 
• Create strategies to improve the operation team’s KPIs. 
• Provide employees with training and coaching to help them improve their skills. 
• Track the performance of employees to identify trends and make sure they meet sales and performance goals. 
• Strong time management skills with the necessary skills to self-manage priorities 
• Monitor employees to ensure they provide customer service conforming to company standards. 
• Prepares and analyzes internal and external quality reports for management staff review. 
• Perform other duties as assigned. 

Qualifications: 

• 2-3 years Call Center Experience 
• Excellent verbal, written and interpersonal communication skills 
• Outstanding customer service skills and dedication to providing exceptional customer care 
• Must be self-motivator and self-starter 
• Focus on quality and customer service 
• Exceptional listening and analytical skills 
• Solid time management skills 
• Must be able to effectively deal with people at all levels inside and outside of the Company 
• Creative ability & writing proficiency 
• Ability to multitask and successfully operate in a fast-paced, team environment. 
• Must adapt well to change and successfully set and adjust priorities as needed. 
• Must be proficient with Microsoft Office (intermediate Word, basic Excel). 

Job Location: Link Road Model Town, Lahore

Job Timings: Evening Shift 

We are looking for a skilled Client Success Specialist to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that the staff is well-organized and productive.

An excellent Client Success Specialist must be an organized, reliable, and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Client Specialist, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities:

• Develop objectives for the client's success activities.
• Assisting management team members in identifying trends and establishing client management goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing client success data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, other managers, and client operations.
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze client success statistics (sales rates, costs, customer service metrics etc.)
• Communicate company policies, procedures, and best practices to Representatives.
• Assume responsibility of budgeting and tracking expenses.
• Coach and provide training to personnel to maintain high customer service standards.
• Monitor and improve ordering, telephone handling and other procedures.
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management.

Requirements:

• A minimum of 4 years of client management or supervisory experience in an inbound/outbound calling environment is required.
• Knowledge of performance evaluation and customer service metrics.
• Solid understanding of reporting and budgeting procedures.
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs.
• Outstanding communication and interpersonal skills.
• Excellent organizational and leadership skills with problem-solving ability.
• Positive and patient.
• Bachelor's or higher degree in a relevant discipline will be appreciated.
• Certified Customer Success Manager (e.g. CCSM) or equivalent qualification is a plus.

Job Timings: Evening Shift