CrecenTech
Career Leadership
Program

We are actively seeking an experienced GoHighLevel and sales funnel optimization expert to become an integral part of our digital marketing team. In this pivotal role, you will assume full ownership of our sales funnel architecture, development, and the continuous enhancement of its performance. 

Responsibilities: 

• Strategic Funnel Development: Craft, launch, and meticulously manage high-converting sales funnels in GoHighLevel that align seamlessly with our marketing campaigns, product launches, and overarching business objectives. 
• In-depth Analysis: Conduct a comprehensive analysis of our sales workflows and the customer journey to fine-tune funnel mapping and enhance conversion rates. 
• Design and Testing: Innovatively design and rigorously test lead capture forms, sales pages, upsell flows, email sequences, and other funnel components to optimize conversion rates. 
• Continuous Optimization: Continuously analyze funnel metrics and conduct A/B testing to explore and implement opportunities for improvement. 
• Data-Driven Decision-Making: Implement alterations to funnel configurations and assets based on rigorous testing and data analysis. 
• Integration Expertise: Seamlessly integrate funnels with our CRM, email service providers, affiliate programs, and other systems to ensure streamlined lead management. 
• Proactive Monitoring: Vigilantly monitor funnel health metrics and swiftly troubleshoot any issues related to page loading speeds, errors, or downtime. 
• Visual Representation: Create clear visual representations of funnel architectures, lead flows, and metrics to provide stakeholders with insight into performance. 
• Effective Communication: Clearly articulate your funnel optimization strategy, test results, and recommendations to internal stakeholders. 
• Stay Informed: Remain updated on emerging best practices, trends, and new features within GoHighLevel and conversion optimization. 
• Fulfillment Support: Collaborate with a dedicated team member to manage GHL activities, chat interactions, and monitor all incoming DMs, verifying workflow triggers. Communicate with the sales team to ensure lead continuity, as we understand that automations may not always be flawless. 

Requirements: 

• Extensive Experience: A 2-5 years of experience in running and optimizing sales funnels using GoHighLevel. 
• Conversion Rate Mastery: Deep expertise in conversion rate optimization principles and techniques. 
• Analytics Proficiency: Proficiency with analytics tools such as Google Analytics, Mixpanel, and others. 
• Data-Driven Approach: A commitment to a data-driven approach in improving funnel performance and boosting conversion rates. 
• Effective Communication: The ability to convey complex information clearly to both technical and non-technical audiences. 
• Resourceful Self-Starter: A resourceful and self-driven professional who can work independently and effectively manage multiple priorities.  

Job Timings: 6 PM to 3 AM

If you are a seasoned GoHighLevel expert with a passion for optimizing sales funnels and are ready to make a significant impact within a dynamic digital marketing environment, we invite you to join our team. Your expertise will play a critical role in driving our digital marketing success. 

Are you a trailblazer in the world of Freelance Business Development? Do you have the knack for turning proposals into partnerships? If you're passionate about securing opportunities in the digital landscape, we invite you to join our team as a Freelance Bidder. 

Major Job Responsibilities of a Business Development Executive (Freelance Bidder) 

• Creating and maintaining a compelling and professional freelancer profile on Upwork. 
• Showcasing skills, experience, and accomplishments to attract potential clients. 
• Actively searching for and identifying potential clients and projects on the Upwork platform. 
• Crafting personalized proposals and bids for relevant job postings. 
• Writing persuasive proposals that highlight expertise, understanding of client needs, and proposed solutions. 
• Clearly outline deliverables, timelines, and pricing structures. 
• Actively bidding on projects that align with skills and interests. 
• Negotiating terms, scope, and pricing with clients to secure project contracts. 
• Establishing effective and clear communication with clients through Upwork's messaging system. 
• Responding promptly to client inquiries and providing additional information as needed. 
• Ensuring high-quality delivery of projects to meet or exceed client expectations. 
• Seeking feedback and making necessary revisions to deliver outstanding results. 
• Nurturing relationships with clients for potential long-term collaborations. 
• Identifying upselling opportunities for additional services or extended projects. 
• Staying updated on industry trends, best practices, and emerging technologies. 
• Investing in ongoing professional development to enhance skills and expertise. 
• Utilizing Upwork's reporting and analytics tools to track performance metrics. 
• Analyzing data to optimize strategies, client targeting, and bidding approaches.

Qualification: 

• 2-3 Years of IT Sales Experience / B2B Industry Experience. 
• Must have Bachelor’s in Business & IT / BSCS  
• Must have Knowledge about CRMS / Freelance Platforms (Upwork – Freelancer.com- People per Hour) / Campaign Tools  

If you're ready to unleash your potential, shape your success, and thrive in the exciting realm of Business Development, we invite you to apply for the position of Business Development Executive(Freelance Bidder). Join us in creating a future where your business development journey knows no bounds. 

Apply now and be the architect of your freelance success!/

Job Location: Pace MT, Link Road, Model Town, Lahore 

Job Timings: 7 PM - 4 AM, 9 PM - 6 AM 

We are looking for an experienced Quality Assurance Analyst (QA) for our BPO office serving US clients. An ideal candidate must have excellent call center inbound/outbound experience, and exceptional writing, and listening skills. The QA will monitor outbound calls, email responses to the clients, content accuracy, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing operations quality processes and procedures as well as making recommendations for enhancements to training materials as needed to enhance the overall client's and customer’s experience. 

Required Key Skills: 

• Carries out the review and build KPI report of every inbound/outbound communication (e.g. calls, emails or chat), final deliverables, and business processes shared with the clients. 
• Responsible for the end-to-end quality assurance for every inbound/outbound communication happening in the office. 
• Assist with the preparation and execution of weekly call review and calibration sessions with operations staff. 
• Provide reports on the agent's dialing times and key performance indicators. 
• Create strategies to improve the operation team’s KPIs. 
• Provide employees with training and coaching to help them improve their skills. 
• Track the performance of employees to identify trends and make sure they meet sales and performance goals. 
• Strong time management skills with the necessary skills to self-manage priorities 
• Monitor employees to ensure they provide customer service conforming to company standards. 
• Prepares and analyzes internal and external quality reports for management staff review. 
• Perform other duties as assigned. 

Qualifications: 

• 2-3 years Call Center Experience 
• Excellent verbal, written and interpersonal communication skills 
• Outstanding customer service skills and dedication to providing exceptional customer care 
• Must be self-motivator and self-starter 
• Focus on quality and customer service 
• Exceptional listening and analytical skills 
• Solid time management skills 
• Must be able to effectively deal with people at all levels inside and outside of the Company 
• Creative ability & writing proficiency 
• Ability to multitask and successfully operate in a fast-paced, team environment. 
• Must adapt well to change and successfully set and adjust priorities as needed. 
• Must be proficient with Microsoft Office (intermediate Word, basic Excel). 

Job Location: Link Road Model Town, Lahore

Job Timings: Evening Shift 

We are seeking a highly motivated Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for understanding our product domain, troubleshooting issues, handling tickets, providing online training and demos, creating product manuals, and corresponding with our clients overseas through various communication channels such as emails, phone calls, and ticketing systems. Your role will primarily focus on ensuring efficient and effective analysis and resolution of customer issues, as well as providing exceptional customer support.

Responsibilities:

• Analyze and resolve customer issues: Take ownership of customer inquiries and troubleshoot technical problems efficiently and effectively. Ensure timely resolution of tickets and provide excellent support to our customers.
• Provide product support: Offer comprehensive applications and product support to customers, including post-sales follow-ups with prospective customers to ensure their satisfaction.
• Conduct training and demos: Present our products in a clear and organized manner, delivering hands-on online training and demos to our customers to help them understand and utilize our offerings effectively.
• Coordinate and follow-up: Regularly coordinate and follow-up with clients and other stakeholders to ensure that tickets are addressed and closed within the agreed timeframes.
• Correspondence and collaboration: Engage in correspondence with clients, operations, and other internal departments to ensure effective communication and problem resolution.
• Data preparation and analysis: Prepare data for analysis and troubleshooting purposes, leveraging strong database concepts and SQL skills.
• Handle client calls: Assist clients with product information and provide technical support via phone calls, ensuring a positive customer experience.
• Identify and communicate improvements: Identify common issues and provide constructive feedback to supervisors and relevant stakeholders for continuous improvement of our products and services.
• Troubleshoot technical problems: Review front-end, databases, application interfaces, and logs to identify and resolve technical issues efficiently.
• Knowledge base maintenance: Maintain a comprehensive knowledge base and FAQs about our products and common problems, ensuring prompt and effective services and problem resolution for our customers.
• Documentation and content creation: Create product manuals, record online training sessions, and enhance the content on our training portal to ensure that our customers have access to accurate and up-to-date resources.

Qualifications:

• Strong listening and learning abilities.
• Understanding of the sales process, preferably with client service experience.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Exceptional interpersonal and teamwork abilities.
• Good understanding of database concepts and proficiency in SQL.
• Ability to analyze, troubleshoot, and solve problems efficiently.
• Demonstrated customer experience sense.
• Self-driven, punctual, and efficient in managing time.
• Females are highly encouraged to apply.

Job Timings: 5 PM to 2 AM

Multiple Vacancies! We are looking for confident, energetic, and reliable people having excellent English communication skills, client handling, and call center working experience. If you are passionate about working with US clients and looking for career growth, we have a perfect job for you! (This is not a sales-based or target-based job)

Requirements:

• You must have excellent English communication skills and be able to coordinate with multiple project stakeholders including clients/internal teams and manage simultaneous projects and deadlines.
• Communicate very well over the phone or zoom with clients, attend team meetings, take notes and circulate meeting minutes.
• You are a soft-spoken personality, polite in communication, never get aggressive, and able to perform under pressure and deliver projects within budget & specified timeframes while ensuring the highest customer satisfaction.
• Act as a single point of contact for the clients, coordinate with internal teams and support them in completing their tasks.
• You must be reliable, available, have a can-do attitude, and provide our clients first-hand support on their projects and deliverables.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
• Proven ability to thrive in a fast-paced, dynamic environment.
• Ability to document processes and procedures, timely assess situations, and prioritize things effectively.
• Ability to identify alternatives and make contingency plans.
• Maintain a positive attitude in handling tasks professionally.
• Education: BS/MS degree is required. If you have training or experience in project management, your degree can be in any discipline.

Job Timings: Evening Shift

We are looking for a skilled Client Success Specialist to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that the staff is well-organized and productive.

An excellent Client Success Specialist must be an organized, reliable, and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Client Specialist, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities:

• Develop objectives for the client's success activities.
• Assisting management team members in identifying trends and establishing client management goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing client success data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, other managers, and client operations.
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze client success statistics (sales rates, costs, customer service metrics etc.)
• Communicate company policies, procedures, and best practices to Representatives.
• Assume responsibility of budgeting and tracking expenses.
• Coach and provide training to personnel to maintain high customer service standards.
• Monitor and improve ordering, telephone handling and other procedures.
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management.

Requirements:

• A minimum of 4 years of client management or supervisory experience in an inbound/outbound calling environment is required.
• Knowledge of performance evaluation and customer service metrics.
• Solid understanding of reporting and budgeting procedures.
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs.
• Outstanding communication and interpersonal skills.
• Excellent organizational and leadership skills with problem-solving ability.
• Positive and patient.
• Bachelor's or higher degree in a relevant discipline will be appreciated.
• Certified Customer Success Manager (e.g. CCSM) or equivalent qualification is a plus.

Job Timings: Evening Shift

CrecenTech Systems Private Limited is seeking a motivated and experienced Technical Project Coordinator / Scrum Master to join our dynamic team. As a Technical Project Coordinator / Scrum Master, you will play a pivotal role in driving the successful delivery of software projects while fostering an agile and collaborative work environment. If you are passionate about leading cross-functional teams, optimizing project processes, and ensuring timely project delivery, we invite you to apply.

Responsibilities:

• Act as a servant leader for Agile development teams, guiding and coaching them in adopting Agile practices and values.
• Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Collaborate closely with Product Owners, Development Teams, and stakeholders to ensure clear communication and alignment of project goals.
• Remove impediments and obstacles that hinder the team's progress, and foster a culture of continuous improvement.
• Track project progress, manage the backlog, and provide transparent reporting on team velocity and project metrics.
• Mentor team members on Agile principles, practices, and tools to foster a culture of self-organization and accountability.
• Collaborate with other Scrum Masters and Project Managers to share best practices and contribute to the organization's Agile transformation.
• Ensure timely delivery of high-quality software releases that meet customer requirements and business objectives.
• Act as a bridge between technical and non-technical stakeholders, facilitating communication and understanding between the two groups.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree is a plus.
• Certified Scrum Master (CSM) or equivalent certification preferred.
• Proven experience as a Scrum Master or Technical Project Coordinator in an Agile software development environment.
• Strong understanding of Agile methodologies, principles, and practices.
• Excellent communication, collaboration, and interpersonal skills.
• Demonstrated ability to lead and influence cross-functional teams without direct authority.
• Experience with Agile project management tools (e.g., JIRA, Trello) and version control systems (e.g., Git).
• Strong problem-solving skills and the ability to adapt to changing project requirements.
• Familiarity with software development life-cycle and related processes.
• Prior experience in software development or technical roles is a plus.
• Adept at conflict resolution and facilitating team discussions.

We are seeking a highly skilled and experienced Senior Salesforce Developer with a strong architectural background to lead the design and development of world-class Salesforce applications for our evolving CRM requirements. As a Senior Salesforce Developer, you will play a pivotal role in architecting solutions, implementing best practices, and ensuring optimal performance of Salesforce applications. 

Responsibilities: 

1. Architectural Design and Planning: 

• Design and architect scalable, efficient, and high-performing Salesforce solutions to meet business requirements. 
• Collaborate with stakeholders to understand business needs and translate them into technical requirements and architectural designs. 
• Define system architecture, components, modules, interfaces, and data flow for Salesforce applications. 

2. Technical Expertise: 

• Demonstrate a deep understanding of Salesforce Security, Secure Apex coding, and Apex design patterns. 
• Provide expertise in integrating Salesforce with other systems and technologies to ensure seamless data flow and process automation. 

3. Customization and Development: 

• Develop and customize complex solutions within the Salesforce platform, utilizing Apex, Visualforce, and Lightning Web Components (LWC). 
• Implement best practices for Salesforce development, ensuring code reusability, maintainability, and performance optimization. 

4. Leadership and Collaboration: 

• Lead and mentor a team of Salesforce developers, providing guidance, technical expertise, and fostering a culture of continuous improvement. 
• Collaborate with cross-functional teams to align architectural decisions with business objectives and technological strategy. 

5. Quality Assurance and Testing: 

• Ensure the stability, functionality, and security of Salesforce applications through rigorous testing and quality assurance procedures. 
• Conduct code reviews and enforce coding standards to maintain code quality and reduce technical debt. 

6. Documentation and Training: 

• Create comprehensive technical documentation, including architecture diagrams, design specifications, and developer guides. 
• Provide technical training and knowledge sharing sessions to Salesforce development teams and stakeholders. 

7. Problem Solving and Troubleshooting: 

• Analyze and troubleshoot complex software issues, identifying root causes and implementing effective solutions. 
• Collaborate with support teams to address escalated technical issues and provide timely resolutions. 

8. Process Optimization: 

• Streamline development processes in an agile, iterative environment to enhance efficiency and productivity. 
• Optimize Salesforce application development methodologies to improve delivery timelines and resource utilization. 

9. Performance Tuning: 

• Monitor and optimize the performance of Salesforce applications, identifying bottlenecks and implementing improvements for enhanced user experience. 

10. Security Compliance: 

• Ensure compliance with security standards and regulations, implementing measures to safeguard sensitive data within Salesforce applications. 

Requirements: 

• Bachelor’s degree in computer science or software engineering. 
• Minimum 5-8 years of relevant working experience in Salesforce application and software development. 
• Proven experience in architecting and designing complex Salesforce solutions. 
• Expertise in Salesforce CRM platforms, including advanced knowledge of Salesforce security features and best practices. 
• Proficient in MYSQL, Apex, JavaScript, Native, Visualforce, and Lightning Web Components (LWC). 
• Working knowledge of development tools like MavensMate or Eclipse. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities with a focus on high-level software and application challenges. 
• Ability to set timelines, define development goals, and deliver high-quality solutions. 

The Digital Marketing  Manager / Strategist is responsible for the successful management of digital strategy for client brands. The role requires an innovator, a trendsetter, and a progressive thinker who can connect digital to all other aspects of client business and drive growth opportunities. The Digital Marketing individual answers key questions such as how brands are communicated and experienced through digital interactions, and how digital interactions fit into broader customer experiences. 

This individual combines an in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital marketing industry to deliver effective digital marketing recommendations. This person also handles the day-to-day operations of agency projects, including research, scope development, creative briefing and job execution. He or she is responsible for client contact, organizing information shared by and with the client, and ensuring that agency procedures are followed. 

Digital Marketing Manager is responsible for achieving the client’s strategic brand and business objectives by working with clients to provide them with guidance and working with the internal team to achieve the execution of strategies. Person serve a vital role in promoting the integration of cross-functional teams and ensuring seamless delivery of all work to the client. This candidate must be prepared for a fast-paced environment and be comfortable making decisions. 

Responsibilities: 

• Plan and execute all digital marketing, including SEO / SEM, marketing database, email, social media and display advertising campaigns. 
• Develops unique strategies and builds upon current client strategies within the digital arena to meet/exceed objectives. 
• Experience with A / B and multivariate experiments. 
• Solid knowledge of website analytics tools (e.g., Google Analytics, Net Insight, Omniture, Web Trends). 
• Experience in setting up and optimizing Google AdWords campaigns. 
• Executes projects to be high quality, on time and cost-effective/on budget. 
• Fosters timeline development and monitors progress, ensuring deadlines are met. 
• Manages overall project scope and ensures staffing assumptions adhere to budget. 
• Develops strong, trusting relationships between clients and agency partners, providing. leadership and support during strategy, ideation, and execution. 
• Manages client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays. 
• Manages work and professional development of assigned resources. 
• Works with operations coordinators to ensure team is aligned to client requirements. 
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides. technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc. 
• Writes communications briefs, ensuring that creative and media are effectively integrated. 
• Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior. 
• Develops a total understanding of online target audience and mindset modes. 
• Writes and transmits reports to clients. 
• Reviews statements and estimates of work prior to client review. 
• Provides campaign performance reporting and analysis to clients. 
• Ensures accountability is established during the project planning process. 

Skills/Requirements: 

• 10 years of full-time experience in digital marketing or advertising (digital experience required). 
• Real estate marketing experience and monetizing online assets a plus. 
• Superior English communication skills, both written and client-facing. 
• Strong relationship management, organizational and project management skills. 
• Ability to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists. 
• Ability to identify opportunities for growth and incremental opportunities with client partners. 
• Strong interest in technology or digital marketing. 
• Bachelor’s degree or equivalent in a related field. 

Job Timings: Evening Shift